Last updated: January 2024

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address and phone number
Driver's license and identification documents
Payment and billing information
Booking preferences and travel details
Communications with our customer service team

2. How We Use Your Information

We use the information we collect to:

Process and manage your bookings
Communicate with you about your rental
Provide customer support
Send promotional materials (with your consent)
Improve our services and website
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with trusted third parties who help us operate our business, such as payment processors, insurance providers and roadside assistance services. These parties are required to keep your information confidential.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

Under applicable data protection laws, you have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability
Withdraw consent at any time

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Booking data is typically retained for 7 years.

7. Children's Privacy

Our services are not directed at persons under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected data from a minor, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at reservas@alquilercampervans.com.au.